1. To Order by Phone
Monday-Friday, 8 A.M. to 6 P. M. Mountain Standard Time
Saturday, 9 A.M. to 6 P.M. Mountain Standard Time
Method of payment for phone orders is credit card or COD. Sorry,
no collect calls.
The least busy times for phones lines are early morning, late
afternoon, and Saturdays.
Dictate your order to us in the same order in which the information
is listed on your order form.
2. To Order by Mail
Pay by cheque, money order, credit card, or COD
Mail your order to:
Kidalog/Baby Love Products Inc.
T4V 3G3, Canada
3. To Order by Fax
For orders charged to credit card or COD
(780) 672-6942--this number will work only if you are using a
fax machine to send your order.
4. Order through our website, www.kidalog.com
If you have any questions regarding our products or your order,
you can contact us by e-mail at email@example.com
5. Visit Our Store In Camrose, ALBERTA
Open 9 A.M. - 6 P.M. Monday-Saturday
COD orders can be shipped within Canada
only. The shipping charge consists of the postage and handling
fee on the order form, plus a COD fee of $6.00 for each box in
the shipment. There is a COD fee of $6.00 for any backorders
shipped. COD orders are shipped by Canada Post, and the Post
Office will collect payment in cash when they deliver your order.
Personalized items cannot be shipped COD.
Prices in our catalogue and on our website are in Canadian funds,
so you benefit from very favorable currency exchange rates. The
total on your order form will be in Canadian dollars. When you
pay by credit card, the exchange rate is automatically calculated
by your credit card company, and the total in US dollars will
appear on your credit card statement. If you pay by cheque or
money order use the exchange rate for the day that you mail your
order and make the cheque/money order out in US dollars.
For shipping charge to USA, add $5 to the postage and handling
fee (see chart on order form). If there is duty, your customs
office will charge you at the time of delivery. Orders shipped
by air mail take 6-10 working days for delivery.
We ship orders worldwide. Shipping for orders outside Canada
and USA will be sent surface mail, unless you specify airmail.
Actual shipping cost will be charged to your credit card. Your
customs office will charge duty and tax at time of delivery.
If you are not satisfied with an item, return it, in new condition
in the original package, with the order copy, within 6 months,
for exchange or refund. Items which have been used or laundered
cannot be returned. Monogrammed (personalized) merchandise cannot
To Receive Future Catalogues
If you order $75.00 or more from this catalogue, you will automatically
receive the next one.
Orders are usually shipped by parcel post. We usually process
orders the day we receive them, so your order should arrive within
5 to 15 days, depending on where you live.
Need Rush Delivery?
We can ship by courier and charge the extra shipping charge to
your credit card. We can tell you estimated delivery time and
charges when you call to order.
If an item is out of stock when you order, it will be sent to
you as soon as stock is received. Backorders are indicated in
pink on your order copy enclosed with your parcel. You will be
charged the postage fee for the entire order when your first
shipment is sent, and no additional postage for a backorder.
Credit card orders are not usually charged for a backorder until
the item is shipped.
In the event of a postal strike, phone, fax, e-mail your order,
or order through our on-line
store--it will be sent by Can Par instead
of parcel post.
To be environment friendly, products
are packaged as little as possible, and recycled shipping boxes
are used whenever possible.
If you are receiving duplicate catalogues, please return both
mailing labels and indicate which is correct.
Your Customer Number
On the top of your order copy enclosed with your parcel, you
will see a number just above your name. If you call to place
an order or inquire, or if you return merchandise, it will speed
service if you can give us this number.
We do not have an answering machine or "voice mail"--quite
frankly, we hate these machines ourselves and don't want to subject
our customers to them! When you call during business hours, you
will get a "real live person", not a machine!
Due to the large size of our catalogue, it can be up to 2-3 years
between issues. It takes a long time to select and quality test
If you have a unique, practical, new
children's product which you are marketing, send us a picture
or brochure and price list. Please note that we do not generally
sell bottle-feeding items.
The ivory-colored card with embossed gold print is a stylish
way to express your congratulations to new parents. We can mail
it directly to the recipient if you wish. There is no GST on
gift certificates as GST is applied to items purchased when the
gift certificate is redeemed. There is no postage and handling
charge on gift certificates.
We can ship a gift order directly to your friend or relative,
including a gift card with your name. A separate postage and
handling fee applies to each shipping address.
We NEVER rent or give our mailing list
to anyone else. All information is treated as strictly confidential.