1. To Order by Phone
(780) 672-1763
Monday-Friday, 8 A.M. to 6 P. M. Mountain Standard Time
Saturday, 9 A.M. to 6 P.M. Mountain Standard Time
Closed Sunday
Method of payment for phone orders is credit card or COD. Sorry, no collect calls.
The least busy times for phones lines are early morning, late afternoon, and Saturdays.
Dictate your order to us in the same order in which the information is listed on your order form.
2. To Order by Mail
Pay by cheque, money order, credit card, or COD
Mail your order to:
Kidalog/Baby Love Products Inc.
5015-46 St.
Camrose, Alberta
T4V 3G3, Canada
3. To Order by Fax
For orders charged to credit card or COD
(780) 672-6942--this number will work only if you are using a fax machine to send your order.
4. Order through our website, www.kidalog.com
If you have any questions regarding our products or your order, you can contact us by e-mail at
kidalog@kidalog.com

5. Visit Our Store In Camrose, ALBERTA
Open 9 A.M. - 6 P.M. Monday-Saturday
COD orders can be shipped within Canada only. The shipping charge consists of the postage and handling fee on the order form, plus a COD fee of $6.00 for each box in the shipment. There is a COD fee of $6.00 for any backorders shipped. COD orders are shipped by Canada Post, and the Post Office will collect payment in cash when they deliver your order. Personalized items cannot be shipped COD.
U.S.A. Customers
Prices in our catalogue and on our website are in Canadian funds, so you benefit from very favorable currency exchange rates. The total on your order form will be in Canadian dollars. When you pay by credit card, the exchange rate is automatically calculated by your credit card company, and the total in US dollars will appear on your credit card statement. If you pay by cheque or money order use the exchange rate for the day that you mail your order and make the cheque/money order out in US dollars.
For shipping charge to USA, add $5 to the postage and handling fee (see chart on order form). If there is duty, your customs office will charge you at the time of delivery. Orders shipped by air mail take 6-10 working days for delivery.
International Customers
We ship orders worldwide. Shipping for orders outside Canada and USA will be sent surface mail, unless you specify airmail. Actual shipping cost will be charged to your credit card. Your customs office will charge duty and tax at time of delivery.
MONEY-BACK GUARANTEE
If you are not satisfied with an item, return it, in new condition in the original package, with the order copy, within 6 months, for exchange or refund. Items which have been used or laundered cannot be returned. Monogrammed (personalized) merchandise cannot be returned.
To Receive Future Catalogues
If you order $75.00 or more from this catalogue, you will automatically receive the next one.
Delivery
Orders are usually shipped by parcel post. We usually process orders the day we receive them, so your order should arrive within 5 to 15 days, depending on where you live.
Need Rush Delivery?
We can ship by courier and charge the extra shipping charge to your credit card. We can tell you estimated delivery time and charges when you call to order.
Backorders
If an item is out of stock when you order, it will be sent to you as soon as stock is received. Backorders are indicated in pink on your order copy enclosed with your parcel. You will be charged the postage fee for the entire order when your first shipment is sent, and no additional postage for a backorder. Credit card orders are not usually charged for a backorder until the item is shipped.
In the event of a postal strike, phone, fax, e-mail your order, or order through our
on-line store--it will be sent by Can Par instead of parcel post.
To be environment friendly, products are packaged as little as possible, and recycled shipping boxes are used whenever possible.
If you are receiving duplicate catalogues, please return both mailing labels and indicate which is correct.
Your Customer Number
On the top of your order copy enclosed with your parcel, you will see a number just above your name. If you call to place an order or inquire, or if you return merchandise, it will speed service if you can give us this number.
We do not have an answering machine or "voice mail"--quite frankly, we hate these machines ourselves and don't want to subject our customers to them! When you call during business hours, you will get a "real live person", not a machine!
Due to the large size of our catalogue, it can be up to 2-3 years between issues. It takes a long time to select and quality test each item!
If you have a unique, practical, new children's product which you are marketing, send us a picture or brochure and price list. Please note that we do not generally sell bottle-feeding items.
Gift Certificates
The ivory-colored card with embossed gold print is a stylish way to express your congratulations to new parents. We can mail it directly to the recipient if you wish. There is no GST on gift certificates as GST is applied to items purchased when the gift certificate is redeemed. There is no postage and handling charge on gift certificates.
Gift Orders
We can ship a gift order directly to your friend or relative, including a gift card with your name. A separate postage and handling fee applies to each shipping address.
We NEVER rent or give our mailing list to anyone else. All information is treated as strictly confidential.

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